Frequently Asked Questions

What is TENS?

TENS (Transcutaneous Electrical Nerve Stimulation) is a method of pain relief that has been used successfully worldwide for many years by pregnant women and professional midwives to treat labour pain naturally. TENS promotes the release of endorphins (the body’s own pain-relieving chemicals) while also creating a barrier in the brain to block the pain signals.

How does a Babycare TENS machine work?

It works by sending gentle electrical pulses through the electrodes attached to the skin. These pulses stimulate the body’s nerves to block pain signals to the brain and encourage the bodies own release of endorphins. At the onset of labour, apply the four pads to your back as shown below and switch the Babycare TENS machine on. Increase the intensity to a comfortable level so that you can feel a pleasant pulsing sensation. When experiencing a contraction, use your device according to its specifications. If there is a booster feature, press the booster button for the extra surge of power needed to combat the pain during the contraction. When the contraction ends, press the booster button again - it is that simple!

What is supplied with a Babycare TENS machine? [PURCHASE]

• Carrying pouch

• 2 leads 

• 4 large self-adhesive electrodes

• Batteries 

• Simple-to-use instructions

• Women’s Guide to Drug Free Pain Relief

• Neck cord

• Vaginal probe and lubricant gel sachet***

*Not supplied with hire machines, Obi TENS or Obi TENS Plus

***Supplied with the Elle TENS Plus only

What is supplied with a Babycare TENS machine? [HIRED]

• Carrying pouch

• 2 leads*

• 4 large self-adhesive electrodes*

• Batteries 

• Simple-to-use instructions

• Women’s Guide to Drug Free Pain Relief

• Neck cord

*Not supplied with hire machine, would need to be purchased*

What does a TENS unit feel like?

We recommend trying the unit  yourself.

• Normal mode-The pulsing sensation has been discribed as "buzzing, tingling, waving or prickling". The sensation is constant.

• Boost mode-A more intense sensation for the period that the button is activated.

What is the difference between a maternity and a non maternity TENS?

The maternity TENS is specifically designed for labour. This means that:

• It's overall power setting is greater than a standard TENS machines

• Elle TENS has an additional feature-OPTI-MAX technology, which provides a reserve power for the later stages of labour, in contrast to the standard units which reach their maximum power level quickly making them less effective for labour.

• It has functionality to assist during contractions like the Boost button functionb which is applied during during a contraction. It provides a constant, higher power sensation for a more effective pain relief. 

• It has functionality like the burst button which is intended for use when you are not having contractions. 

• A mother feels as though she has more control over the pain-relief than if she is using a standard TENS unit.

What are the different types of maternity units?

• Single channel unit-OBI TENS 

        -One lead wire, two red, two white and four electrodes.

        -One channel

        -Intensity controlled by the one channel, therefore all four    pads controlled by the one channel. Intensity will be all the same.

• Double channel units-ALL Elle TENS units.

        -Two lead wires, one lead with black and red, the other lead with black and red, 4 electrodes.

         -Two channels.

         -One channel has two pads, the other channel has two pads.

          -You can vary the intensity. Can have two different intensities at the same time.

           -Keep top pads on one channel and bottom pads on channel two.

What is the difference in the different Elle TENS units?

The Babycare Elle TENS range has several models, and while all are designed to help manage pain during labor, there are some differences in their features and functionality.

•  ELLE TENS 

        -Basic labour pain relief.

        -The original model.

        -Easy-to-use buttons.

        -Simple controls to increase or decrease intensity.

        -Boost button provides extra pain relief during contractions.

        -Pre-set multiple modes designed specifically for labour.

        -Select this unit if you want a standard, effective TENS device.

•  ELLE TENS 2 

        -Enhanced labour-specific functions.

        -This model offers upgraded labour specific features.

        -Opti-Max Technology provides an overall higher power or a "reserve" of power needed for  pain relief towards the end of labour.

        -Memory function. It  Remembers your last settings, so you can easily pick up where you left off.

        -Boost button.

        -Pre-set , multiple, easy -to-switch modes.

        -Select unit if you want extra power (Opti-Max) for higher pain relief and a memory feature for convenience.

• ELLE TENS PLUS 

        -Advanced features for labour and beyond. In addition to labour pain relief, this model offers more functionality for postpartum recovery and general pain relief for example; chronic back, neck, shoulder pain, menstrual pain and pelvic floor stimulation.

        -Pelvic floor toning function which can help in postpartum recovery.

        -Boost button for managing pain during contrction.

        -Multiple modes for labour and post-labour recovery

        -Mode 1: Early labor (mild, regular contractions).

        -Mode 2: Established labor (intense, regular contractions).

        -Mode 3: Transition phase (intense contrctions).

        -Select this  versatile unit for dual function for labour and post labour recovery conditions.

When choosing between the models, it comes down to how you plan to use it: If you want a basic unit for labor, the standard Elle TENS is very effective , while the Elle TENS Plus is more versatile for postpartum and general pain relief. The Elle TENS 2  offer more advanced labour-specific features.

What is the Sensatone range used for?

• SENSATONE 

 -A device for pelvic floor strengthening, suitable for both men and women.

        -Incontinence Treatment-Helps strengthen the pelvic floor muscles, reducing incontinence issues.

       -It is a compact, portable, lightweight and small device, making it easy to carry around and convenient for everyday use.

      -Ideal for individuals experiencing urinary incontinence or needing pelvic floor rehabilitation.

When should I start to using the Babycare TENS machine?

For the most effective results we  recommended as soon as contractions begin. This will enable your body to naturally produce endorphins, which are essential for reducing pain during childbirth.

Can I use an ordinary TENS machine? 

No. Babycare TENS machines are specifically designed for childbirth. A Babycare TENS machine uses larger pads than conventional TENS machines and include a booster button, which is very important for relieving pain during the contractions. Other Elle TENS models can  be used for general pain management after childbirth and even for pelvic floor rehabilitation, particularly with the SensaTONE models, which are used for treating incontinence.

Can I try the Babycare TENS machine before labour begins?

Yes, once you have reached 37 weeks of pregnancy, it is a good idea to try your machine so that you know how it works before labour begins. To do so, remove two pads from the packaging and connect them to one lead. Place both pads onto the skin of your forearm . Adjust the settings to feel the different pulse sensations. Remember to follow the instructions on the back of the electrode packet to keep them fresh for the big day. It is recommended that you order an extra pack of electrodes for practicing. Get used to using the boost feature on your device for when the real event takes place.

Can a Babycare TENS machine be used in hospital?

Yes, but you may have to switch it off temporarily if the midwife requires you to do so.

Can a Babycare TENS machine be used with other methods of pain relief?

Yes, in conjunction with gas and air or pethidine.

Can I use a Babycare TENS machine if I am considering a water birth?

Yes, but not in the water itself. It is recommended to use TENS right from the start of your labour to build up your endorphin level. As a midwife will usually ask you to enter the water when you are 4-5cm dilated, TENS is an ideal pain-relief solution up until this point. It is recommended that you order an extra pack of electrodes if you are planning a water birth.

When should I start using my Babycare TENS machine if I am being induced?

To allow time for your endorphin level to rise, begin using your machine one hour before your induction. See Instructions  for further information.

What does the BOOST button do?

Used only during a contraction. When pressed, it increases the intensity of the electrical impulses to provide stronger pain relief during that contraction. Normal mode provides a constant , low level pulsing used for none contraction period.

Are Babycare TENS machines safe?

Yes. They are an effective, safe and non invasive tool designed for pain relief during labour. However, do not use before the 37th week of pregnancy unless under medical supervision. 

Are there any contra-indications for the Babycare TENS machine?

Yes. If you suffer from epilepsy or have any doubts whatsoever consult a medical professional. If you use a demand type pacemaker you should not use a TENS machine. See full list under Contra-Indications .

Are there any side effects to a Babycare TENS machine?

There are no known side effects for mother or baby. It is safe and drug free.

Will a Babycare TENS machine be worthwhile if I end up having an epidural or a caesarean?

Yes, you can use the machine beforehand for pain relief. It is particularly effective for the early stages of labour when you are at home with no other pain relief available. The machine can also be used from 37 weeks of pregnancy for back pain and there after for general pain relief following labour.

Can I use a Babycare TENS machine after my birth?

Yes. Babycare TENS machines have been cleverly designed for use after labour too. You can use your machine for:

• Afterbirth pains

• Post-operative pain following a caesarean section*

• Shoulder pain from breastfeeding

• Menstrual pain

• Back pain

*Pads must be placed on your back

How long do the electrodes last?

The electrodes have varying lifespans based on usage and maintenance. Electrodes on average last 10-15 uses, but as they become less sticky or effective, they should be changed. See Electrode/Stimulating pads  for application method and care of pads.

How is the Babycare TENS powered?

The units use AA batteries, which are easy to replace. Remember to have an extra set as a spare for day of delivery.

My electrodes are not sticking properly?

• Trim or shaving the area where the electrodes will be placed can significantly improve adhesion. Always clean the area thoroughly after shaving to avoid irritation.

• Use adhesive gel or spray. Applying a thin layer to the skin before attaching the electrodes can help them stick better.

• Use pre-gelled or "sticky" electrodes. Some electrodes come with a built-in gel that helps them adhere better, these are better on hairier areas.

• Use a skin prep wipe. These can clean and slightly abrade the skin, improving the electrode’s ability to stick. These wipes often contain alcohol and other agents that remove oils and residue from the skin. Never apply to the skin if there are any lesions.

• Secure with medical tape. After placing the electrodes, you can use hypoallergenic medical tape to help hold them secure in place. 

• Ensure the electrodes are positioned correctly and press them firmly against the skin for a few seconds to improve adhesion.

*Trying a combination of these methods should help the electrodes adhere better, even with excessive body hair.

How long does it take to arrive?

Please allow 3-5 working days for delivery. If you have any further questions about delivery please email us orders@bandb.africa or contact us on 021 879-5544 

What happens if my due date is less than 3 weeks away?

Contact us via email orders@bandb.africa or telephone on 021 879-5544. We will inform you if we have one on hand to send to you as soon as possible. We recommend that you try it and make sure you know how it works before going into active labour. 

How do I return my hire unit?

We shall arrange for collection after the 5 week period with our preferred courier service.